Privacy policy
DISCLAIMER
Last Updated: June 7, 2019
This Disclaimer, together with the Privacy Policy and Terms and Conditions, applies to your use of www.ensoapothecary.com and any other websites displaying this Disclaimer (together, our “Site”).
Ensō Apothecary, LLC, is a limited liability company organized in Texas (“Ensō Apothecary,” “we,” or “us”). We are a manufacturer and retailer of all-natural, holistic, hand-made skin care products and other related products (the “Products”). The contents of our Site (including any Product information) are for informational purposes only. This content does not constitute health or medical advice and should not be used to diagnose, treat, cure, or prevent any disease. Always seek the advice of a physician or other qualified health provider with any questions you may have regarding any particular medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on our Site.
Always read Product labels and ingredient lists carefully and follow any instructions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. It is advisable to conduct a patch test on a small area of skin to check for sensitivity or allergic reaction. Discontinue use of any Products if a reaction occurs and seek professional medical advice if severe irritation occurs. Ensō Apothecary specifically disclaims any responsibility or liability for any adverse consequences resulting directly or indirectly from the use of our Products.
Individual customer experiences of Ensō Apothecary Products may vary depending on skin type, sensitivity, age, skincare history and the application of the Products. Feedback about our Products should not be a substitute for medical care and advice.
The information on our Site has not been evaluated or approved by the Food & Drug Administration.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from ensoapothecary.com (the “Site”).
PRIVACY POLICY
Last Updated: June 7, 2019
This Privacy Policy, together with the Terms and Conditions [LINK TERMS AND CONDITIONS] and the Disclaimer [LINK DISCLAIMER], applies to your use of www.ensoapothecary.com and any other websites displaying this Privacy Policy (together, our “Site”).
Ensō Apothecary, LLC, is a limited liability company organized in Texas (“Ensō Apothecary,” “we,” or “us”). We are a manufacturer and retailer of all-natural, holistic, hand-made skin care products and other related products (the “Products”). In connection with your use of our Site and your purchase of our Products through our Site, we may collect certain information that identifies, or could reasonably be used to identify, you, either on its own or when combined with other information (collectively, “Personal Information”). We are committed to respecting your privacy, protecting your Personal Information, and keeping you informed about how we collect, use and disclose this information. This Privacy Policy describes our practices and procedures as they relate to your Personal Information and your rights with respect to this information. This Privacy Policy does not apply to any information collected by us offline or through third-party websites. We will not share your Personal Information except as described in this Privacy Policy.
NOTE: IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, DO NOT ACCESS OR USE OUR SITE OR ANY OTHER PART OF OUR BUSINESS.
01 INFORMATION WE COLLECT
There are two types of information we may collect from you: (a) information collected directly and (b) information collected automatically.
Information Collected Directly. Information that is collected directly is information that we obtain directly from you. We may obtain this information through any number of means, including through our Site, contact and registration forms, mailing lists, and other information requests as a part of our Services. This information may include personal details (such as your name, billing address, shipping address, payment information (including credit card information), telephone number, e-mail address, website, and other contact information), marketing preferences, areas of interest, and information provided in connection with our surveys or research requests. In addition, we may collect more sensitive information from you in connection with our Products, so long as the collection of such information is permissible by law. In the context of events hosted by us, this information may include diversity, health and dietary data, among others.
Information Collected Automatically. Information that is collected automatically is information that we may obtain automatically from you as you navigate our Site. Automatically-collected information may include details about your visit to our Site (such as your page views, browsing patterns, and location data) and information about your internet access (such as your device, IP address, time zone, internet connection, operating system and browser type). To collect this information, we may use automatic data collection technologies, such as cookies, that automatically collect information when users visit our Site. For more information, see the “Cookies” section below.
WE DO NOT KNOWINGLY COLLECT OR SOLICIT PERSONAL INFORMATION FROM PERSONS UNDER 13 YEARS OF AGE. IF YOU ARE UNDER 13, PLEASE DO NOT ATTEMPT TO ACCESS OR USE OUR SITE OR SEND ANY INFORMATION ABOUT YOURSELF TO US, INCLUDING
YOUR NAME, ADDRESS, TELEPHONE NUMBER, OR EMAIL ADDRESS. NO ONE UNDER AGE 13 MAY PROVIDE ANY PERSONAL INFORMATION TO OR ON OUR SITE.
02 HOW WE COLLECT YOUR PERSONAL INFORMATION
Personal Information may be collected from you in any number of ways, including when you access and interact with our Site (such as completing forms, scheduling appointments, purchasing Products or contacting us for any reason), when you request information about our Products, when you provide information to us during our customer intake process, during the course of providing the Products to you, when you provide products or services to us and when you respond to our surveys or research requests. In some cases, we may also collect Personal Information from third parties (such as other professional advisors, researchers, or analysts), affiliates under common ownership and control, or publicly available information about you or your business.
Our Site is hosted on the [Shopify.com] platform. [Shopify.com] provides us with the online platform that allows us to sell our Products and offer the Services to you. Your data may be stored through [Shopify.com]’s data storage, databases and the general [Shopify.com] applications. They store your data on secure servers behind a firewall.
03 HOW WE USE AND PROCESS YOUR PERSONAL INFORMATION
We may use and process your Personal Information for the following purposes:
● To process and fulfill orders placed through our Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations);
● To maintain and improve our Products and manage our business relationship with you or your company;
● To respond to your requests for information about us or our Products;
● To communicate with you about promotions, offers, and news about us or our Products, subject to our legal obligations and your right to unsubscribe from promotional communications;
● To investigate in good faith alleged violations of our Terms and Conditions [LINK TO TERMS AND CONDITIONS] and to protect our Site, our customers and other users of our Site;
● To manage and secure access to our Site or other systems related to the Products, including preventing or addressing technical or security issues and resolving support requests;
● To optimize your user experience across our Site, including recognizing you when you return to our Site and storing information about your preferences;
● To request your feedback in connection with our surveys and research;
● To comply with our legal and regulatory obligations and responsibilities, including performing anti-money laundering and sanctions checks and complying with valid legal subpoenas, requests, or other lawful processes; and
● Where we have other legitimate reasons for doing so (to the extent permitted by applicable law).
We may share your information with third party service providers to achieve the objectives stated above. For example, we use [Shopify] to host our online store. [Learn more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.] Any such third parties will be under an obligation to maintain the confidentiality of your Personal Information.
In addition, we may share your Personal Information to comply with any applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Under no circumstances will we rent or sell your Personal Information.
NOTE: Refusing to provide us with certain Personal Information may prevent us from delivering our Products to you or complying with our legal or regulatory obligations.
04 THIRD-PARTY WEBSITE AND LINKS
Our Site may link to or contain links to third-party websites. We have no control over the information collected by or submitted to these third-party websites nor do we have any responsibility for their privacy practices. Should you have any questions or concerns regarding the information practices of a third-party website, please consult the privacy policy for that website.
05 COOKIES
We and our service providers use cookies in a variety of ways to help improve our Site and the delivery of our Products. Cookies are small files that a website stores on a visitor’s computer that will remember the computer each time the visitor returns to the website. Certain cookies are necessary for technical reasons and are critical for the proper functioning of our Site. Other cookies are not functionally critical, but allow for an enhanced user experience by making the Site easier to access and navigate. Most internet browsers will automatically accept cookies, but give you the option to remove existing cookies and block future cookies (usually in the browser’s Tools, Options or Privacy settings).
For additional information about your options, please visit your browser’s cookie documentation below:
● Chrome ● Firefox ● Safari ● Internet Explorer
You are not required to accept cookies. However, some parts of our Site will not function properly or be available to you if you refuse to accept a cookie or choose to disable the acceptance of cookies.
06 SECURITY MEASURES
We have implemented commercially reasonable and appropriate security measures to protect against your Personal Information under our control from being accidentally lost, misused or accessed in an unauthorized way, altered or disclosed. However, we must note that the transmission of information over the internet is never completely secure. Therefore, we cannot and do not guarantee or warrant the security of any information you disclose or transmit to us online; any transmission is at your own risk. Once we have received your Personal Information we will use commercially reasonable and appropriate security measures to protect such information.
07 REVISIONS TO OUR PRIVACY POLICY
We reserve the right to revise this Privacy Policy or any part of it from time to time. We will post a new or revised policy to our Site. We recommend that you review our Privacy Policy from time to time.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Minors
The Site is not intended for individuals under the age of 18.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@ensoapothecary.com or by mail using the details provided below:
Enso Apothecary
[Re: Privacy Compliance Officer]
Enso Apothecary LLC, P.O. Box 35, Mansfield, TX 76063 United States